CONTACT CENTERS
Keep the recording, lose the card number.
Every call is recorded, and a large share of them contain payment details, personal data and health information spoken out loud. Redactor+ removes the sensitive passages so recordings stay useful for QA, training and dispute resolution.
PCI DSS
payment detail removed from audio
Selective
one voice or one passage at a time
Searchable
transcripts with keyword detection
WHAT'S IN THE WAY
Recordings are an asset and a liability at once.
Agents read card numbers and security answers back to callers, and it all lands in the recording.
Pause-and-resume tagging misses detail whenever an agent forgets to press the button.
QA teams, trainers and outsourced partners should not hear raw payment or health data.
Manually finding sensitive passages across thousands of calls a day is not realistic.
What the platform does for a contact center.
Payment detail removal
Spoken card numbers, expiry dates and security codes detected and silenced in the audio.
Speaker isolation
Remove the caller while keeping the agent, or the reverse, without cutting the call.
Transcription
Searchable transcripts with keyword detection across the whole call archive.
Bulk processing
Whole days or campaigns of recordings processed in one job.
QA-safe copies
Produce a reviewable version for coaching while the original stays restricted.
Local deployment
Audio never leaves your environment for an external AI service.
“QA can finally listen to whatever they need without us worrying about what is on the tape.”
Quality Assurance Lead, Contact Center Operations
Talk through your call archive
A demo on payment detail, speaker isolation and what QA teams are allowed to hear.
Request a demo